A Message from Richard Davies, President and C.E.O. of Tandia Financial Credit Union
At Tandia we are committed to creating and supporting an accessible environment for all. We strive to ensure that people with disabilities feel welcome and have barrier-free access to our products and services. As an employer, we are committed to removing as many barriers to employment as possible to create an inclusive workplace.
We strive to align our actions, policies, and procedures with the principles of dignity, independence, integration, and equality of opportunity for people with disabilities.
I am proud of our achievements and our continued commitment in supporting an accessible organization for our valued members and staff.
Accessibility Standards
Accessibility For Ontarians With Disabilities Act (AODA)
The Accessibility for Ontarians with Disabilities Act, 2005 (AODA), sets a goal of an accessible Ontario by 2025. Ontario has introduced new Accessibility Standards for Customer Service (The Standard), the first accessibility standard created under the authority of the AODA. Tandia strives to ensure that key principles of independence, dignity, integration and equality of opportunity are reflected and valued in our business and working environment.
Tandia is committed to providing people with disabilities the same opportunity of access to our services in the same location and in a similar way as these services are available to all we serve. To ensure support for and compliance with the Accessibility for Ontarians with Disabilities Act, 2005 (AODA) and relevant regulations, Tandia makes reasonable efforts to ensure that it provides accessible member service to people with various kinds of disabilities and respects the core principles of independence, dignity, integration and equal opportunity.
Online Accessibility
We are committed to ensuring our online services are accessible to all users. The information below suggests how to obtain the best user experience on our website and explains what we have done to make the website accessible.
Adjust your computer's settings for a better experience
You can improve your online experience by customizing your computer's settings to meet your individual needs. For example, you can increase the size of all fonts or change the colour scheme.
Keep your browser updated
We recommend you keep your browsers up-to-date. Newer browsers tend to provide more display options to make content accessible, and may work better with assistive technologies. For more information on which browsers we support, visit the Browser Requirements tab.
How we have made our website accessible
We have created our website in accordance with the World Wide Web Consortium's (W3C) Web Content Accessibility Guidelines (WCAG) 2.0. These guidelines assist website developers by describing best practices for creating websites that are accessible to all users.
Contact us if you have trouble using our website
If you experience difficulties in accessing any content or functionality on our website, please contact us. We are always open to making improvements to provide the best possible online experience for our users.
Browser Requirements
Supported Browsers
To maximize your Internet banking experience and for your Internet security, we recommend using the latest supported browsers. Please note that we do not support Beta or test versions of browsers.
- Microsoft Edge: Download the latest version of .
- Firefox: Download the latest version of Firefox.
- Safari: Download the latest version of Safari.
- Google Chrome: Download the latest version of Google Chrome.
Please note that in downloading the supported required browser version, you acknowledge that these are third party sites and we cannot take any responsibility for the consequences of your downloading these browsers.
Supported Standards
For our technically inclined users, the particular specifications that we support are XHTML 1.0 Transitional, CSS 1.0 and 2.0, DOM Level 1 and 2, and ECMA Script (JavaScript). The site will work using all the browsers that correctly implement these specifications.
128-Bit Secure Sockets Layer (SSL) Encryption
To access our services, your browser must also support 128-bit Secure Sockets Layer (SSL) encryption. All the browsers we support meet this requirement. If yours doesn't, please download the appropriate encryption support from your browser's supplier.
Cookies
To use our online banking services, you must enable your browser to accept cookies. Detailed information on our use of cookies is available in our Privacy Statement. For more information on enabling and disabling cookies, please refer to your browser's Help section or documentation.
JavaScript
To use our online banking services, you must change your browser and/or device settings to enable JavaScript. For more information on enabling JavaScript, please refer to your browser's Help section or documentation.
Hardware Configurations
We have no minimum hardware requirements; however, certain minimum requirements may be specified by the browser you are using.
DirecTCU Accessibility Widget
On DirecTCU.ca you will now find our accessibility widget conveniently located at the top of every webpage. This feature can be accessed when viewing the corporate website using an internet browser on a desktop computer, tablet or mobile device
Clicking on the wheelchair icon located beside the blue “login” button will open the accessibility menu, allowing the user to customize their online experience to meet their unique individual needs
For example, users can increase the size of the font, adjust contrast, pause animations, access an audio screen reader or select from a list of saved accessibility profiles - already setup for individuals who suffer from disorders such as colour blindness, dyslexia, visual-impairment, epilepsy, plus many more.
While we make every effort to accommodate different browsers and operating systems, for the best experience, it is recommended that we remind our members to keep their browser up-to-date, as new browsers have enhanced security features, accessibility options and integrate more seamlessly with assistive technologies.
At DirecTCU, we continue to be committed to providing exceptional banking services that are not only inclusive but take into consideration the unique and important needs of each our members.
Get in touch with us...
For more information or to request a document in alternative format, please contact the Member Ombudsman:
Phone: 1-800-598-2891 (press 1 and ask for the Member Ombudsman)
Email: ombudsman@tandia.com
Mail us at:
Member Ombudsman,
Tandia Financial Credit Union;
3455 North Service Road Suite 100
Burlington, ON L7N 3G2
We are here for you
We encourage you to get in touch at any time, whether it’s with a question about our business or a comment on how we might be able to better serve you. After all, at DirecTCUTM, your voice is the most important one.
To report a lost or stolen MEMBER CARD® debit card during regular business hours, call 1-800-598-2893 after hours please call 1-888-277-1043.
™DirecTCU is a trademark of the Canadian Credit Union Association and is used under license. DirecTCUTM is a division of Tandia Financial Credit Union Limited. Copyright © 2023 DirecTCUTM. All rights reserved.
