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​Contact Us

We encourage you to get in touch at any time, whether it’s with a question about our business or a comment on how we might be able to better serve you. After all, at DirecTCU, your voice is the most important one.

Contact us

GENERAL INQUIRIES
LOST OR STOLEN CARDS
COMPLIMENTS OR CONCERNS

General inquiries

If you have any questions regarding our products, your account, general concerns or a technical issue, please call us. 

Member Solutions Centre: 1.855.598.2893 

General Fax: 905.648.2669

Messages left after regular business hours will be responded to on the next business day.

Lost or stolen card?

For debit cards

Member Solutions Centre

1.855.598.2893 M-F 8:00am to 5:00pm

1.888.277.1043 After hours

Resolving a complaint

DirecTCU is committed to resolving member problems, disputes or complaints fairly and professionally. We have a process for dealing with any issue that cannot be settled in the ordinary course of business.

If at any time you are dissatisfied, we encourage you to follow this process:

Step 1

Swift resolution is possible in most cases by first talking to the employee who processed the transaction or the Manager of your home branch.

Step 2

If satisfactory resolution is not achieved through the process outlined in Step 1, you may contact the Member Ombudsman by:

  • Phone: 1.800.598.2891 (option 1 - ask for the Member Ombudsman)
  • Email: ombudsman@tandia.com
  • Mail: Member Ombudsman, Tandia, 3455 North Service Road Suite 100 Burlington, ON L7N 3G2

Please be assured that parties involved will be treated fairly and impartially, with all dealings kept in the strictest confidence. 

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