Resolving a complaint
DirecTCU is committed to resolving member problems, disputes or complaints fairly and professionally. We have a process for dealing with any issue that cannot be settled in the ordinary course of business.
If at any time you are dissatisfied, we encourage you to follow this process:
Swift resolution is possible in most cases by first talking to the employee who processed the transaction or the Manager of your home branch.
If satisfactory resolution is not achieved through the process outlined in Step 1, you may contact the Member Ombudsman by:
- Phone: 1.800.598.2891 (option 1 - ask for the Member Ombudsman)
- Email: firstname.lastname@example.org
- Mail: Member Ombudsman, Tandia, 3455 North Service Road Suite 100 Burlington, ON L7N 3G2
Please be assured that parties involved will be treated fairly and impartially, with all dealings kept in the strictest confidence.