We are here for you
We encourage you to get in touch at any time, whether it’s with a question about our business or a comment on how we might be able to better serve you. After all, at DirecTCUTM, your voice is the most important one.
Below are some Frequently Asked Questions from DirecTCU™ members. If you don't find the answer to your question below, give us a call - we're always happy to chat: 1.855.598.2893. If you're not the talkative type, feel free to email us.
To get started, please mail a personalized cheque from your current financial institution payable to Tandia™ for a minimum of $30 (your initial deposit including $25 Member Shares) to:
DirecTCU302-1295 Cormorant Road
Ancaster ON L9G 4V5
In the memo portion of the cheque, please indicate 'initial deposit'. Once this deposit clears your other financial institution, your DirecTCU™ account will be active and ready to use.
There are several methods available for making regular or periodic deposits to your account.
Once your membership has been processed, you will receive a temporary personal access code (PAC). When you log-in for the first time, navigate to the Profile and Preferences menu to change your personal access code.
Log in to online banking. From the top left Menu, select Pay & Transfer and then Make a Transfer. A Create Transfer form will appear. Check Recurring and additional fields will be available to enter frequency details.
To set up a preauthorized transaction from another financial institution, a Preauthorized Transaction Form is available upon request through our DirecTCU Member Solutions Centre during regular business hours.
Yes, DirecTCU™ offers credit card services through our partnership with Tandia Collabria® Visa*. For full information on credit card types and features available for an application, visit www.tandia.com and select the product that suits your needs best.
DirecTCU™ is exclusively offered to specific employer groups within Ontario. Our products are tailored to provide unique features and exclusive rates not available with Tangerine or Simplii Financial.
Also, while Tangerine and Simplii Financial are operated by for-profit corporations, DirecTCU™ is operated by Tandia Financial Credit Union, a co-operative organization that is member-owned.
To become a member of DirecTCU™, it is a requirement for each individual to purchase five member shares totalling $25. These Member Shares are not a fee, they are your initial deposit and represent your share of ownership in a cooperative financial institution. Member Shares entitle you to the full service offerings of the credit union, and the right to vote for Board of Directors representation.
Having full access to your money is essential and we have a variety of options to help make it easy:
You can reset your PAC by phone – just call us at 1.855.598.2893 during regular hours (option 4# for teleservice assistance). Before we reset your PAC, we have to make sure it's really you, so we will ask a few security questions.
DirecTCU™ offers a complete line-up of financial services including:
Our Transit/Branch number is: 61902
Our Institution number is: 828
Yes,insurable deposits help with Ontario credit unions and caisse populaires are protected by the Financial Services Regulatory Authority of Ontario’s (FSRA) deposit insurance program. For more information, visit the Deposit Insurance Reserve Fund website.