​FAQs

Below are some Frequently Asked Questions from DirecTCU™ members. If you don't find the answer to your question below, give us a call - we're always happy to chat: 1.855.598.2893. If you're not the talkative type, feel free to email us.

​I just opened an account with you. Where do I mail my cheque?

To get started, please mail a personalized cheque from your current financial institution payable to Tandia™ for a minimum of $30 (your initial deposit including $25 Member Shares) to:

DirecTCU302-1295 Cormorant Road
Ancaster ON L9G 4V5

​In the memo portion of the cheque, please indicate 'initial deposit'. Once this deposit clears your other financial institution, your DirecTCU™ account will be active and ready to use.

​What are Member Shares and why do I have to pay for them?

To become a member of DirecTCU™, it is a requirement for each individual to purchase five member shares totalling $25. These Member Shares are not a fee, they are your initial deposit and represent your share of ownership in a cooperative financial institution. Member Shares entitle you to the full service offerings of the credit union, and the right to vote for Board of Directors representation.

​How do I start depositing funds to my DirecTCU™ account?

There are several methods available for making regular or periodic deposits to your account.

These include:

  • Payroll deposit -- instructing your employer to re-direct your full pay to your DirecTCU™ account. Contact a DirecTCU™ representative if you require a PAC form.
  • With Me2Me Transfers, you can easily transfer funds between your DirecTCU™ accounts and accounts at other Canadian financial institutions.
  • Interac® e-Transfer is a fast, secure and convenient way to send and receive money to anyone with an email address or mobile phone number, and a Canadian deposit account.
  • Deposit cash or a cheque in an Exchange Network ATM at no charge.
  • Ongoing automatic fund transfers for any dollar amount can be completed between a Canadian chequing account and your DirecTCU™ account on a weekly, bi-weekly, semi-monthly or monthly schedule. Contact a DirecTCU™ representative for more details.
  • Mail a personal cheque (payable to yourself) to:

    DirecTCU302-1295 Cormorant Road
    ​Ancaster ON L9G 4V5

​How do I withdraw funds from my account?

Having full access to your money is essential and we have a variety of options to help make it easy:

  • Your Member Card® debit card provides access to ATMs and Interac® direct payment at retailers. You can use your debit card at 2,400 EXCHANGE Network ATMs for both deposit and withdrawal transactions, surcharge-free.
  • With Me2Me Transfers, you can easily transfer funds between your DirecTCU™ accounts and accounts at other Canadian financial institutions.
  • Interac® e-Transfer is a fast, secure and convenient way to send and receive money to and from anyone with an email address or a mobile phone number and a Canadian deposit account.
  • Personal cheques
  • For special purposes, a DirecTCU™ representative can assist you in arranging a one-time Automatic Fund Transfer.

​How do I get access to online banking for the first time?

Once your membership has been processed, you will receive a temporary personal access code (PAC). When you log-in for the first time, navigate to the Profile and Preferences menu to change your personal access code.

​I forgot my PAC (personal access code) to access online banking. How can I reset it?

You can reset your PAC by phone – just call us at 1.855.598.2893 during regular hours (option 4# for teleservice assistance). Before we reset your PAC, we have to make sure it's really you, so we will ask a few security questions.

​How do I set up preauthorized payments from my account?

Log in to online banking. From the top left Menu, select Pay & Transfer and then Make a Transfer. A Create Transfer form will appear. Check Recurring and additional fields will be available to enter frequency details. 

To set up a preauthorized transaction from another financial institution, a Preauthorized Transaction Form is available upon request through our DirecTCU Member Solutions Centre during regular business hours.

​What additional services can DirecTCU™ offer me?

DirecTCU™ offers a complete line-up of financial services including:

  • Chequing and savings
  • Term deposits
  • Registered savings – TFSAs and RRSPs
  • Loans, lines of credit, mortgages and home equity lines of credit

​Do you offer any credit card options?

Yes, DirecTCU™ offers credit card services through our partnership with Tandia Collabria® Visa*. For full information on credit card types and features available for an application, visit www.tandia.com and select the product that suits your needs best.

​What are your Bank Transit and Institution numbers?

Our Transit/Branch number is: 61902

Our Institution number is: 828

​How is DirecTCU™ different from Tangerine or Simplii Financial?

DirecTCU™ is exclusively offered to specific employer groups within Ontario. Our products are tailored to provide unique features and exclusive rates not available with Tangerine or Simplii Financial.

Also, while Tangerine and Simplii Financial are operated by for-profit corporations, DirecTCU™ is operated by Tandia Financial Credit Union, a co-operative organization that is member-owned.

​Are my deposits with DirecTCU™ insured?

Yes,insurable deposits help with Ontario credit unions and caisse populaires are protected by the Financial Services Regulatory Authority of Ontario’s (FSRA) deposit insurance program. For more information, visit the Deposit Insurance Reserve Fund website.